This service is for businesses and property managers dealing with water where it shouldn't be: an office under a burst line, a retail unit after a storm, a corridor below a unit that flooded. It's the urgent, physical part of the response, removing water with professional extraction equipment so less of it soaks into everything else.
Time matters because water keeps moving. The longer it sits in carpet and underlay, the further it wicks into walls, baseboards and subfloor, and the more drying the building will need later. Call as soon as it's safe to, and we'll tell you honestly when we can be there.
We work alongside the people already involved: the property manager, the building's representative and any restoration contractor handling the rest of the job. Doing that well means being clear about which parts of the job are ours, which is why our limits are set out on this page rather than in fine print.
On site
What we do on a water job
The order matters. Each step makes the next one faster.
Extract the standing water
Pooled water comes out first, with professional extraction equipment, before it spreads further or wicks deeper.
Carpet and underlay
Carpet and underlay hold a lot of water, so we extract both. Where commercial carpet and flooring can be cleaned and kept, we clean them. Where they can't, we tell you.
Moisture assessment and drying support
We identify which areas are affected, support the drying with appropriate equipment and monitor how it's going. How far that goes depends on what your job needs and on the limits below.
Post-incident cleaning
Once the area is dry, we clean up what the water left behind so the space can go back into use.
Stated up front
Where our scope ends
Full structural drying, moisture verification and specialised remediation are only part of our work where the right equipment, training and capability are in place for that job. When they aren't, we'll tell you before we start, not halfway through.
Mould remediation and structural repairs are not part of this service. Contaminated water, such as a sewage backup, calls for specialised remediation, and we'll say so if that's what you're dealing with.
When part of a job belongs with a restoration or remediation contractor, we work alongside them on the parts that are ours.
Working with property managers and restoration contractors
A water incident in a commercial building rarely has one person in charge of everything. There's the business or tenant, the property manager, sometimes a building representative or a condo board, an insurer, and often a restoration contractor. We take direction from whoever is leading the response and keep them updated on what's been extracted and what still needs attention.
In multi-tenant buildings, water moves between units and into common areas, and responsibility gets split accordingly. Our page for property managers and condo boards covers how that works.
Calgary's usual causes
Commercial water calls in Calgary tend to follow the weather. Cold snaps split pipes and freeze sprinkler lines in unheated spaces like loading areas and parkades, and the damage often shows up when things thaw. June is usually the city's wettest month, and summer hailstorms can overwhelm roof drains. In spring, meltwater finds its way under doors and into below-grade space.
If you're dealing with one right now, what to do in the first 24 hours after a commercial leak is a checklist for the time before and during extraction.